SHOPPING GUIDELINES

For Inquiries
- Email us at shop@suelasonline.com
- Contact us at 9541751 or 09172067121

For Orders
1. ORDER FORM
- Please fill out our Order Form
- You will be notified through EMAIL (Please check both Inbox and SPAM folder) within 24-48 hours of the following:
     a. Status of the Items you ordered
     b. Bank details or Globe G-Cash number
     c. If you do not get a response within 24-48 hours, it means we did not receive your order so kindly fill out the order form again
- Payment should be made within 2 days after receiving the order confirmation.
- Please inform us once full payment has been made via text or email with the following details:
    a. Full Name
    b. Total Amount Deposited
    c. Date of Deposit
    d. Branch
- Orders that are not paid within 2 days will be cancelled
- Replies to your order form will include a mobile number.  You may use the number on our email signature for additional inquiries/changes you may have regarding what you sent.

2. SMS
- Please always include the following information in your message:
   a. Name
   b. Style and Size
   c. Shipping Details
- To serve you better, please text us between 10AM - 7PM. Inquiries received after this time period will be replied to the following morning starting 10AM.

Shipping Charges
- Within Metro Manila: starts at Php 50
- Outside Metro Manila: starts at Php 130

Pick Up Locations
- Makati - Unit 204, Dona Consolacion Building, 122 Jupiter Street, Bel-Air Village, Makati City

Size Exchange Requests
- SIZE exchanges will be accepted. Please notify us as soon as you receive your item if you need a replacement
- Additional shipping charges related to the exchange will be on the customer's account
- You may fill out our request form here-> http://suelas.wufoo.com/forms/z7x4a9/